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Q: Is registering my new domain name through AJL Hosting, Inc. any different than registering it through Network Solutions? A: No, just the price is different. You will still maintain all rights to your domain name providing that you maintain the registration fees. You will be billed by AJL Hosting, Inc. when it is time to renew. Q: Do I have to set up an account with you in order to register a new domain name? A: Yes, we're a Web hosting provider and not in the business of solely registering domain names. Q: My domain name is currently registered through a different registrar and it is time for me to renew my registration, is there any way that I can transfer it to you to pay the lower fees? A: Soon we will be providing our clients with the ability to switch from their current registrar to us. We've already implemented the links in the Domain Registration area, we're just waiting for the okay. A: ICANN is the organization responsible for maintaining domain name registration records and dispute policies and laws governing domain name registrations.
Q: What if I need to upgrade my account plan? A: It's easy. You go to the Account Management Area and select Upgrade An Account and complete the necessary information and we will upgrade that plan. Your credit card will reflect the new fee for the upgraded plan. Q: Am I charged a fee when I upgrade or add any additional options? A: No. Outside of the additional cost to add up to the cost of the new plan or option, we do not charge any other fees. Q: Does it take a long time for you to answer support request? A: General support requests are answered within just a few hours while more technical issues can take up to 24 hours. Q: What about billing, how do I pay for my account? A: At the time you set up your account, we accept Visa, MasterCard, Discover, and Novus. Your credit card is set on a recurring basis, in other words, your credit card will be billed automatically each month on the anniversary date of their account activation. Q: What if I want to cancel my account? A: You simply enter the Account Management Area and select Cancel an Account. Q: I understand that my credit card will automatically be billed each month, but what happens if I do not have enough credit to cover the charges? A: Most people know how much credit they have on their credit cards and we count on that. In the event that the charges will not process, we will immediately notify you via email and give you 24 hours to submit us with another card number. Q: How does your 30 day money back guarantee work? A: In the event that you become unhappy with our services within 30 days of your account activation, simply visit our Account Management Area and select Cancel An Account and provide us with the necessary information and your card will be credited the hosting fee. Q: What do I do if I want to activate another account with you? A: That's an easy one too! You visit the Account Management Area and select Add an Account, and provide us the necessary information to setup the new account. Once your new account is setup, you will receive an email from us with the necessary information to log into your account just as you did when you set your first account up. Again, your credit card will be billed automatically each month. Q: What about Domain Registration fees? Are these fees included in the price of the hosting fees? A: No we do not pay any registration fees for any accounts. We would go broke and be out of business if we did this. It is your responsibility to pay your registration fees and this is done at the time you request a domain registration. You can visit our Domain Registration FAQ's section to view more information in regards to fees and the registration process. Q: Speaking of registering domain names, do you handle that for us? A: Yes. We now register domain names. We provide our customers with registration services at a reduced rate from what InterNIC currently charges. Rather than paying $70.00 for two year registration fees, when you signup with our services you can take advantage of our reduced fees. Q: How do I transfer my domain? A: This article has been put in place in order for AJL Hosting, Inc. to host your domain name and associate it with your hosting service. For this process to be completed successfully a domain name modification request needs to be placed with the company that your domain name is registered with, this is known as your domain registrar. The domain modification/transfer process is the complete responsibility of the customer (the domain owner). If you need assistance transferring your domain name, please contact your domain registrar for technical support - you've paid for this support by virtue of owning a domain name with the registrar. It is important to understand that AJL Hosting, Inc. has no more power to transfer your domain than a complete stranger would. In order for AJL Hosting, Inc. to correctly resolve your domain name to the IP address of your hosting account, your domain name servers (DNS) must reflect the following AJL Hosting, Inc. server information. Primary Server Hostname: ns.ajlhosting.com Secondary Server Hostname: ns1.ajlhosting.com To provide additional security and management capabilities it is advised that AJL Hosting, Inc. be listed as the technical contact for your domain. Q: I keep getting mail telling me to renew my domain; I just bought it how can this be? A: If you have registered domain names in the past, be on the lookout for letters purporting to warn you of the impending expiration of your domains, or a "special offer" to "renew" your domains. A handful of companies are mass mailing fraudulent renewal notices to domain name registrants in an effort to trick them into transferring their domain names to a different registrar. In many cases, the other registrar is offering an inferior level of service at a higher price. If you receive a renewal notice that you don't recognize, contact your registrar to verify its validity. If you are an AJL Hosting, Inc. customer, send e-mail to support@ajlhosting.com if you would like assistance determining the validity of a domain renewal notice that you have received. Q: What is FTP, how do I use it? A: The Basics: File Transfer Protocol FTP stands for File Transfer Protocol, which is the most common way of transferring files from one computer to another. This is how most uploading and downloading is done over the Internet. In this article we're going to give you a general guide to using a graphical FTP program. Because every FTP program is different, make sure you read your program's documentation to learn about its specific features. To upload files, first open your FTP program and connect to your server. It will ask you for some information. Here's what you'll need to give it. Host Name/Address: your AJL Hosting, Inc. server name such as: nt6.ajlhosting.com Once your domain is fully functional you can use: ftp.yourdomain.com (substitute yourdomain.com with your Fully Qualified Domain Name). If you don't know your server name, login to the Account Control Center: http://cp.ajlhosting.com:8080. Once you're logged in, look for Web options click there. It will say IP Address: and will list your IP there. You'll just need to put that in your FTP program. User ID: your account username (this is a login name that is the same as your control panel login, with a maximum of 8 characters). Password: your account password. Generally anything else it asks for can be left alone, but check your program's documentation if you have any problems. Most, if not all, graphical FTP programs work in the same way. They have a two-pane interface. On the left side are the files on your home computer. On the right are the files on the server. You'll want to make sure you upload your Web files to your Web directory. So once you're connected to the server, double-click on the yourdomain.com folder in the right pane. Upload files by dragging them with your mouse from the left pane to the right pane. There will also be a button (usually an arrow) that you can click to do the same thing. You can update a file on the server by simply uploading the revised copy of the file. You'll get a message asking if you want to overwrite the old file. Select 'yes'. This should get you started using a graphical FTP program. To learn more, please read your specific program's documentation. Q: I can’t see my site? What is wrong? If you receive the message "There is no DNS entry for http://www.yourdomain.com", there are several possible explanations: Try to reach the site using the IP address. If you are successful, the domain name is either not active or not yet propagated. For a NEW domain, it may take up to a week for the name to be released by InterNIC and propagated to DNS’s (Domain Name Servers) throughout the Internet. (Foreign domains and transfers take longer). If it is an older domain that has previously been reachable, the name may be on hold with InterNIC. Contact InterNIC via http://networksolutions.com directly to determine the reason the name is on hold. It may be due to non payment or a lost payment. If you can reach the site with the IP address and you know it has been more than 72 hours since the name was released by InterNIC: Clear your browser cache and try again. If you are using Netscape Navigator, first select Options | Network Preferences, then choose the Cache tab. Click on the buttons "Clear Memory Cache Now" and "Clear Disk Cache Now" and OK, then click Reload. For Internet Explorer Select View | Options, then the Navigation tab and click "Clear History" and OK, then click Refresh. If you know that others are able to reach the site with the domain name but you can't (even after clearing the Cache), contact your local ISP. They may not have updated their DNS records. If you are still unable to reach it after all of these steps, contact support@ajlhosting.com for assistance. Be sure to describe all the steps you have already taken. If you are unable to reach the site with either the domain name OR the IP address you may be experiencing connectivity problems. Q: What are Active Server Pages (ASP)? Active Server Pages is a programming language designed to run active content on the server and then display the result on the viewer's browser. It is used extensively for such tasks as managing and querying on-line databases and building intuitive forms. Unlike JavaScript, which downloads the actual code into your browser and then activates, ASP pages run strictly on the server. The user triggers a request from the Web page; the ASP processes it, and then sends back the requested info in purely HTML format- i.e. No actual ASP coding leaves the server and it is protected from being plagiarized. Q: What server side scripting languages are supported? A: At the moment we support VBScript, Perl/CGI, PHP, ColdFusion (normally with an extra charge) and more. Q: Where can I place my ASP files? A: Your ASP files can be placed anywhere in your Web. The root directory is a good location. If there is a global.asa file it must be in the root directory. If you will be using multiple "applications" in different sub Webs then you can use multiple global.asa files, but you must contact support@ajlhosting.com and have your sub Webs set up this way or set these up in your control panel for Windows 2000 plans. Q: What types of databases are supported with ODBC? A: We are currently supporting MS Access. MS SQL is also supported for a more advanced database option on some plans. Q: What 3rd party ASP components have already been installed which I can use? A: Component list: AspMail by Stephen Genusa lets you send Email from an ASP page. More info at http://www.serverobjects.com/products.htm#Aspmail ASPChart - This ASP components creates professional looking charts on the fly, so your charts remain dynamically linked to whatever information you provide them with. ASP-db PRO - Using ASP-db you can publish your Microsoft Access databases, Excel spreadsheets, SQL Server Database, or any other "ODBC" data source across the World Wide Web. If you want us to install a specific component for you, please contact support@ajlhosting.com. I need to read/write files. Q: How do I find the correct path for my site? A: The correct way to do this would be using Server.MapPath. This would map the virtual path to a physical location on the disk. I.E. If you have a file in your root Web called visitor.txt and you use Server.MapPath("/visitor.txt") and the physical path to you root Web was "F:\Webs\yourWeb" then it would return: "F:\Webs\yourWeb\visitor.txt" If you use this method you should never have to worry about the physical paths. Q: If I have multiple domains pointing to the same Web, can I use ASP to find out which domain they used to reach my site? A: This information is useful when you have multiple domains pointing to your IP and you want to redirect to the proper page according to domain name. You can use the following command in an ASP script to find the domain name used: Request.ServerVariables("HTTP_HOST") The following page shows a simple way to redirect to each domain name: <% You can place this script as your default.asp and place your Web content in sub-Webs or subdirectories. If your domain name is http://www.sample.com and someone types http://www.sample.com in their browser, they will be redirected to http://www.sample.com/www.sample.com/. The content for http://www.sample.com would be in that directory. If you also had http://www.test.com pointing to your IP and someone typed http://www.test.com in the browser, they would be redirected to http://www.sample.com/www.test.com/. You can see how this can be very useful. Q: Do you support remote debugging of ASP? A: We currently do not support remote debugging of ASP. Q: Do you support the VB Package and Deployment Wizard? A: We do not support deployment with the PDW. You can still use your components, but not deploy them with the PDW. Q: What is meant by “we Support FrontPage extensions”? A: According to Microsoft's documentation for FrontPage Web Presence Providers, "Installing the FrontPage Server Extensions gives your customers full support for all of the features of FrontPage. This includes remote authoring, threaded discussion groups, full-text search, and surveys." AJL Hosting, Inc. supports Microsoft FrontPage in several ways:
AJL Hosting, Inc. DOES NOT provide direct technical support related to the use of your FrontPage software. User issues are referred to Microsoft's Technical Support Team (Link to http://support.microsoft.com/search/default.asp). Q: What are “Server Extensions”? A: FrontPage Extensions are programs which provide the server side implementation of FrontPage. FrontPage communicates with the extensions via HTTP using a Remote Procedure Call (RPC). When the server sees the "POST" request addressed to the FrontPage server extensions it simply directs the request to the appropriate program. The extensions implement authoring (uploading/downloading documents, To Do Lists), administration (setting end-user, author, and administrator privileges), and dynamic content (browse-time WebBot components). Without the FrontPage Server Extensions you will not be able to take advantage of the WebBots that are available through FrontPage. Also, without the extensions you cannot author and administer your Web using the tools provided as part of the FrontPage Editor/Explorer package. Q: How do I get the FrontPage extensions installed on my site? A: To have the FrontPage server extensions installed on your existing site, send an email request to support@ajlhosting.com with the following information: Your domain name, your user name, your request for FrontPage extensions, confirmation that you have a back-up of any Web pages currently on the site. (In most cases it is not necessary to delete files currently on the site to install the extensions. However, if there are directories or files with special permissions (.htaccess) these will have to be removed. You can then re-establish permissions and password protection via the FrontPage Explorer.) On existing sites, the installation will generally be done within 24 hours. For users with an H-Sphere Control Panel login to your control panel and enable them in the Web Options category. Q: Is there a charge for the server extensions? A: There is no charge for installing the server extensions. Q: Are there any limitations when publishing with FrontPage? A: There are some issues which potential FrontPage users should consider: Web size -- This seems to be most critical when a "searchable event" is present in the Web (Search, Discussion Forum and Table of Contents). The lengthy process of updating the indices for these functions can lead to the connection timing-out (HTTP 500 Error or 'Server has timed-out'). Disk Usage -- You may create and publish as many child Webs as your disk storage space allows. However, for each child Web you publish, FrontPage duplicates certain information into indices and hidden files. This adds "overhead", increasing the storage space required for your files. Microsoft's documentation notes, "FrontPage's optional full-text search indexes can take up to the same amount of disk space as your textual content." Q: Can I use FTP as well as FrontPage to manage my site? A: There are several precautions which need to be taken to protect the FrontPage extensions on your site: a) Setting passwords, limiting access, setting file permissions or deleting directories or files in a FrontPage Web should only be done through the options in FrontPage Explorer. b) Do NOT use regular FTP (such as WS_FTP) to upload files to the server when FrontPage extensions are installed. This may corrupt the extensions, disabling the interactive features available with FrontPage. NOTE: The exception to this is when loading custom scripts to the local directory on your site. Q: What is a WebBot? A: WebBots are the mechanism for invoking many of the interactive features built into FrontPage. These features are added to your Web through the FrontPage Editor | Insert WebBot Component Some, such as Include and Substitution allow elements of the Web to be entered once and included in any or all of the pages by inserting the Bot component referencing that element (e.g. a logo or navigation bar). Changes made to the "master" element are made automatically to any page containing the referencing Bot. Other Bots, such as Search, Table of Contents and Timestamp, control dynamic browse-time features. These Bots work behind the scenes to keep the Web up-to-date for visitors. For more information on using the Bots, see the documentation provided with FrontPage or contact Microsoft Technical Support. Q: Are all the features available in FrontPage supported? A: Since FrontPage was created for developing Web-sites in the Windows environment, all features are available and supported by AJL Hosting, Inc. Q: Are there other resources to help me use FrontPage? A: You may also find answers on many user issues at Microsoft's Web-site (link to http://support.microsoft.com/search/default.asp), from newsgroups and, of course, in books on FrontPage. Or go to the FrontPage home page at http://microsoft.com/frontpage/. Q: How do I Create a New Web in Microsoft FrontPage? A: From the Start menu, point to Programs, and then click Microsoft FrontPage. The FrontPage Explorer starts. In the "Getting Started with Microsoft FrontPage" dialog box, click to select one of the three options under the "Create a New FrontPage Web" section. Click OK. If you selected the "From a Wizard or Template" option, the New FrontPage Web dialog box appears. In the Template or Wizard list, select the template or wizard you want to use, and then click OK. The Web Template dialog box appears. In the "Web Server or File Location" box, type or select the Web server (http://www.yourdomain.com) or directory you want to use. If you installed a local Web server and the FrontPage Server Extensions successfully, the Web name already appears in this box. Select the default and go to step 4. If you did not install a Web server locally and you are not working with a remote Web server, type the drive and directory where you want to store the Web, and then click OK. In the "Name of New FrontPage Web" box, type the name you want. The Web name should be one word and should not include spaces. If the Name and Password required dialog box appears, type your name and password in the appropriate boxes, and then click OK. The FrontPage Explorer builds the new Web. The Web address is displayed in the title bar. HTTP 404 Error When Using Web Publishing Wizard When you use the Publish FrontPage Web command in FrontPage, you may receive the following error when you post to a Web server that doesn't have FrontPage Server Extensions installed: The server may not have the FrontPage Server Extensions installed, or the server may be configured incorrectly, or you may have specified an invalid proxy server, or the Web you are accessing may have been deleted. While the Web Publishing Wizard can create subdirectories when you post files to an established directory on a destination server, it cannot create the Web directory it is posting to. The Web Publishing Wizard is designed only to post files to an existing directory. To avoid this error message, select the "Add to an existing FrontPage Web" check box, and verify that the directory listed in the "Destination FrontPage Web" box exists on the destination server. For more information about the Microsoft Web Publishing Wizard, see the following Web site: http://www.microsoft.com/windows/software/Webpost Publishing FrontPage Webs Establish a connection to the Internet (you MUST be online BEFORE beginning the publishing process - FrontPage does NOT invoke a dial-up connection) Select File | Open FrontPage Web and enter the name of your local Web Server to open your Web locally. In FP Explorer, select File -> Publish FrontPage Web the Destination Web server name should be http://www.yourdomain.com OR the IP address for a new account. The Destination Web name field should be left BLANK if you are publishing to the root directory The Destination Web name field should be left BLANK if you are publishing to the root directory Select the option "Add to an existing Web" (OR If you are publishing a new sub Web (child Web) enter that name into the Destination Web Name field and UNCHECK the box for "Add to an existing Web"). (OR If you are publishing a new sub Web (child Web) enter that name into the Destination Web Name field and UNCHECK the box for "Add to an existing Web").To replace the temporary Home Page with your Home Page, you must do the following: After the publishing process is complete, DO NOT Recalculate Links. Select File | Close FrontPage Web, then File | Open FrontPage Web for Web Server or file location, enter http://www.yourdomain.com or the IP address for a new account. Click List Webs Select the . then OK. This will open the Web on the remote server. You can then rename the temporary page (based on the following information) to insure that your new page is accessible. Home Page File Names The opening page file name hierarchy is as follows: default.asp, default.htm, index.htm, index.html However, when you publish with FrontPage, if your opening file has any of the above names, it will be renamed to have ALL of the above. Highlight the page named Default.asp, default.htm, index.htm, index.html and select Edit | Rename. You may then rename the file to ANY ONE of the four options. E-mail FAQ's Aliases are different names for the same mailbox. For example: You run a one-person business, but you want your Web site to make it look as if your company is much larger, with several departments. You can use e-mail addresses like sales@yourbusiness.com, info@yourbusiness.com, and tech@yourbusiness.com which will all point to one mailbox. In this way, it makes your company look as if there are several people behind it, running different areas, when in actuality each alias simply points to one mailbox. Each of our hosting plans allows you to set up a specific number of aliases for free. We can set up additional aliases for a small charge. Q: What are Autoresponders? A: Whether you are responding to the same type of e-mail on a daily basis or you would just like to add an automatic response to e-mails sent to a specific domain address, you can accomplish such a task using the "autoresponder" feature. An autoresponder will send a standard response e-mail message (based on a text file you specify) to anyone who sends an e-mail to a specific e-mail address (which you specify) at your domain. Each of our hosting plans allow you to set up a specific number of autoresponders for free. We can set up additional autoresponders for a small additional charge. Most autoresponder messages are limited in character length, usually between 250 and 1200 characters. Q: How do i set up an autoresponder: Use your Web browser to logon to your Control Panel. http://cp.ajlhosting.com:8080. Go to the email section and you will see info about autoresponders. When a user sends an e-mail message to this address the autoresponder will automatically reply with the message you specify. An auto responder could be used to send a standard text file to persons addressing, say, orders@yourname.com. If you've ever received a response to an email which suggests that the recipient is away from the office, you may have received such an automated response. Q: How do I setup my email client: A: General Information: Incoming (POP) Mail Server: mail.yourdomainname.com. Username/Account Name: username@yourdomain.com Eudora: Setting up Eudora to retrieve your mail is pretty simple. As seen below, this step by step setup will help you get your mail. Within Eudora, Select "Tools" and then Select "Options". Within the Tool Bar on the left side of the Box, Select "Getting Started" Enter your POP Account Information, example username@abc.com. The following two steps are optional. Enter your Real Name, example John Doe. Enter your Return Address, example username@abc.com. After completing the first section, Select "Hosts" within the Tool Bar. Enter the SMTP Mail Server as mail.yourdomainname.com. If you have multiple accounts within the same domain name, you may use this feature to download the mail as that user. All that is needed is the basic e-mail account information and to save the information within Eudora. Netscape Communicator 4.x: Click on the "Edit" Menu and select "Preferences". Double-click on the "Mail & Groups" category. Click the "Identity" option under "Mail & Groups". For "Your Name", enter your Real Name as you wish it to be displayed in emails you send out. For "E-Mail Address", enter your email address (username@yourdomain.com). Click the "Mail Server" option under "Mail & Groups". For "Mail Server User Name" enter your username. Set "Outgoing Mail Server" to "mail.yourdomainname.com". Set "Incoming Mail Server" to "mail.yourdomainname.com". Set the "Mail Server Type" to the "POP3" option. Then click "OK”. Outlook Express: Microsoft Outlook: Using POP Access for Outlook/Outlook Express: Go to "tools"..."accounts"..."add"...."mail". Go through the wizard and put in this general info: Incoming: mail.yourdomain.com Pegasus Mail: Select Tools -> Options Select the "Network" tab 'Your e-mail address is' box: yourname@yourdomain.com Select the "Advanced network configuration options" button. Make sure that the "Delete mail from host once successfully retrieved" box is checked, and then click "OK" Select the "General” tab Personal name: Enter your real name.
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